Warranty Coverage
Eligible FavoriteBikes e-bikes include warranty support. Register your bike and review the warranty page for coverage details by purchase channel.
Welcome to Favoritebikes
Welcome to the Favoritebikes Experience
You didn’t just buy a bike — you joined a community built on quality, reliability, and service that lasts. Here’s everything you need to get rolling.
A letter from Favoritebikes
“At Favoritebikes, our commitment to excellence extends far beyond the simple purchase of a bike. We believe in nurturing a lifelong relationship with you.”
Favoritebikes is not just a brand; it’s a promise of quality, reliability, and unparalleled service. Thank you for choosing Favoritebikes. We look forward to being a part of your journey.
Best Regards,
Favoritebikes Team
What comes with your bike
Owner benefits & support
Continued Customer Service
We continue to offer comprehensive customer service for years to come.
Innovative Support
Support channels are designed to meet your preferences and provide effective assistance.
Eight Years of Parts
Compatible replacement parts availability for your bike model for eight years.
Community and Education
We connect and educate riders through workshops, online resources, and community forums.
Owner checklist
Set up your FavoriteBikes experience
Read the Favoritebikes manuals
Assembly Manual & Video, Operation Manual & Video, Fender, Rack, Rear Light Assembly Videos.
Download the Favorite App
The Favorite App elevates the riding experience with dashboard, settings, navigation, support/manual links, and OTA updates where available.
App release notes
How the app has grown
Version 1.0.0
Introduced dashboard and user settings functionality. Enjoy a seamless user experience with access to customizable settings.
Version 1.0.1
Added a new feature that allows users to switch between riding modes: off-roading mode and commuting mode.
Version 1.0.2
Released advanced settings for dealers, enabling them to program the bikes according to specific requirements.
Version 1.0.3
Introduced a comprehensive navigation system for accurate and easy navigation during rides. Fixed bugs in advanced settings, addressed issues with the off-road and commuting switch, resolved support/manual link bugs, and included various bug fixes and performance enhancements.
Version 1.0.4
Released the over-the-air update feature, allowing convenient updates without manual intervention, and resolved remaining issues with the navigation system.