Welcome to Favoritebikes!

Letter from Favoritebikes

Dear Favoritebikes owners,

At Favoritebikes, our commitment to excellence extends far beyond the simple purchase of a bike. We believe in nurturing a lifelong relationship with you, providing them with not just a product but an experience that sets us apart in the industry. Here's our promise to you:

1. One-Year Warranty:

Every bike purchased from Favoritebikes comes with a robust one-year warranty. We stand by the quality and craftsmanship of our products, and we're here to ensure your satisfaction throughout the first year of ownership.

2. Continued Customer Service:

Our relationship with our customers doesn't end with the warranty period. We continue to offer comprehensive customer service for years to come, always here to help with your biking needs, answer your questions, or resolve any issues.

3. Innovative ChatGPT Support:

To enhance your support experience, we have integrated ChatGPT into our customer service offerings. Whether you prefer human interaction or the convenience of AI, our support channels are designed to meet your unique preferences and provide immediate, effective assistance.

4. Eight Years of Replacement Parts:

In our pursuit of sustainability and customer satisfaction, we guarantee the availability of compatible replacement parts for your bike model for eight years—even if the model has been discontinued. This ensures that you can continue to enjoy your Favoritebikes experience without concern for parts availability.

5. Community and Education:

Our commitment to our riders also involves educating and connecting them through workshops, online resources, and community forums. We believe in empowering you with the knowledge and network you need to make the most of your biking journey.

Our Promise to You

Favoritebikes is not just a brand; it's a promise of quality, reliability, and unparalleled service. We strive to exceed your expectations at every step, from the moment you choose our product to the many years of enjoyment that follow.

Trust in our dedication, believe in our commitment, and ride with confidence, knowing that Favoritebikes is always here for you. We're not just selling bikes; we're building relationships, one rider at a time.

Thank you for choosing Favoritebikes. We look forward to being a part of your journey.


Best Regards,

Favoritebikes Team

STEP 1: Read the Favoritebikes manuals.

1 Assembly and Operion Manual

STEP 2: Download Favorite App

One of the most distinctive features of FavoriteBikes is the Favorite App, a versatile and user-friendly mobile application that elevates the riding experience by offering a suite of advanced capabilities. Designed to work seamlessly with the company's electric bikes, the Favorite App allows users to unlock the full potential of their e-bikes with ease and convenience.

App release notes

Version 1.0.0 - 7/28/2022:

Introduced dashboard and user settings functionality.
Enjoy a seamless user experience with access to customizable settings.

Version 1.0.1 - 12/20/2022:

Added a new feature that allows users to switch between riding modes: off-roading mode and commuting mode.
Choose the mode that suits your riding style and preferences.

Version 1.0.2 - 2/10/2023:

Released advanced settings for dealers, enabling them to program the bikes according to specific requirements.
Dealers can now personalize the bikes to meet customer needs effectively.

Version 1.0.3 - 4/11/2023:

Introducing a comprehensive navigation system for accurate and easy navigation during rides.
Fixed bugs in advanced settings to ensure a more stable user experience.
Addressed issues with the off-road and commuting switch for improved reliability.
Resolved bugs related to support and manuals links, providing easy access to resources.
Various bug fixes and performance enhancements for improved functionality.

Version 1.0.4 - 5/10/2023:

Released the over-the-air update feature, allowing for convenient updates without requiring manual intervention.
Resolved any remaining issues with the navigation system, enhancing the overall navigation experience.


Register your bicycle to activate your warranty and service.