Warranty

FavoriteBikes E-Bike Warranty

Warranty coverage depends on where the e-bike was purchased. Please review the purchase-channel rules below. All FavoriteBikes owners may contact our Customer Service Team for lifetime troubleshooting support.

Submit a warranty ticket Email support

Coverage depends on where you purchased

Each purchase channel has its own warranty provider and period — see the cards below.

Frame structure — up to 5 years

Electrical parts up to 2 years, subject to your purchase-channel warranty period.

Battery — 300 cycles or ≥75% capacity

Up to 300 charge cycles or retains at least 75% of original capacity.

Lifetime troubleshooting support

All FavoriteBikes owners may contact our Customer Service Team for lifetime troubleshooting support.

Coverage note: Component coverage periods are subject to the applicable purchase-channel warranty period listed below.

Warranty Coverage by Purchase Channel

FavoriteBikes official website

Warranty providerFavoriteBikes

2-year limited warranty for new e-bikes. Registered bikes may receive an additional 6 months of coverage when registration requirements are met.

Costco

Warranty providerFavoriteBikes

2-year limited warranty.

Lowe's

Warranty providerFavoriteBikes

1-year limited warranty.

AAFES / Shop My Exchange

Warranty providerFavoriteBikes

1-year limited warranty.

FavoriteBikes official refurbished bikes

Warranty providerFavoriteBikes

1-year limited warranty.

Authorized dealer / local dealer

Warranty providerOriginal selling dealer

Dealer is responsible for warranty service and post-purchase support under the terms of the dealer sale. FavoriteBikes provides technical troubleshooting support.

Dealer-sold refurbished bikes

Warranty providerOriginal selling dealer

Dealer is responsible for any warranty coverage offered with the refurbished sale. FavoriteBikes provides technical troubleshooting support.

Second-hand / private resale

Warranty providerNo transferable warranty

Not covered by the limited warranty. Technical support remains available.

For bikes purchased from an authorized dealer, warranty replacements, labor, refunds, or dealer-sold refurbished bike coverage must be handled by the original selling dealer. FavoriteBikes can assist with technical troubleshooting and parts identification.

Note: We currently deliver bikes and warranty components within the continental U.S. (the lower 48 states) and Canada. We do not deliver to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Warranty Commencement

The warranty period begins upon the delivery date of the original purchase and protects against defects in materials and workmanship, under normal usage conditions, in compliance with Favoritebikes' guidelines.

What's Covered

Note: The coverage periods below are subject to the purchase-channel warranty period listed above. If your purchase channel has a shorter warranty period, that shorter period applies to all covered components.

  • Structure (Up to 5 Years)
    • Frame
  • Electrical Parts (Up to 2 Years) — coverage follows the purchase-channel warranty period listed above.
    • Motor, throttle, control panel, wiring, lights, sensor modules, and charger.
  • Battery
    • Up to 300 charge cycles or retains at least 75% of original capacity.
  • Display
    • Excludes damages from misuse or improper operation.
  • Accessories (Up to 1 Year)
    • The warranty starts from the delivery date of the original purchase.
  • Other Essentials (Up to 1 Year)
    • Various mechanical components like forks, brakes (except brake pads), and drivetrain parts.
Ownership & Coverage Duration
  • Original Owner: Original-owner warranty coverage follows the purchase-channel warranty period listed above.
  • Subsequent Owners: No warranty coverage, but eligible for customer support.
What's Not Covered
  • Paint, graphics, third-party components, or improper maintenance.
  • Consumable parts like brake pads, chains, or rubber components.
  • Damage from improper assembly, neglect, or incompatible parts.
Shipping Damages

Shipping-related damages are not covered. If you notice damage upon receiving your product, you must notify us within 30 days with photographic evidence and retain all original packaging. Favoritebikes is not responsible for damages incurred if you arrange your own shipping.

Warranty Claims
  1. Initial Contact: Submit a ticket through the provided Link. Alternatively, you can contact Favoritebikes Customer Service via email at support@favoritebikes.com or by phone at +1 (256) 291-1260.
  2. Verification: Provide the required proof of the defect.
  3. Replacement: Follow instructions for returning defective parts and receive a replacement.

Note: Customers bear shipping costs for returns unless otherwise stated. Warranty replacements are sent only to the original purchaser's address.

Transferability

The warranty is non-transferable for subsequent owners, although support from our Customer Service Team is available.

Legal Disclaimers

Favoritebikes reserves the right to limit warranty services to the country of purchase. ALL IMPLIED WARRANTIES ARE DISCLAIMED to the extent allowed by law.

For more details, consult our Authorized Retailers or visit www.favoritebikes.com.

Contact Us

Need help with a warranty claim?

This warranty policy is subject to change. Please visit our website for the most up-to-date information.