Bike registration

Register Your FavoriteBikes E-Bike

See the warranty coverage for your purchase channel, prepare a valid dated receipt, and register through our official FavoriteBikes Support form.

Dealer or second-hand purchase? Check coverage before registering

Register my bike View warranty policy

Have your dated purchase receipt ready. The form opens on FavoriteBikes Support.

Registration is confirmed after review

Submitting the form starts your request; it does not activate the registration by itself. Your registration becomes active only after a team member verifies your information and approves a valid, dated purchase receipt.

Before you open the form

What you need to register

Gather these details first so our team can verify your purchase without unnecessary back-and-forth.

  • Valid dated receipt

    Your receipt must clearly show the purchase date and seller.

  • Purchase channel

    Choose FavoriteBikes.com, Costco, Lowe's, AAFES, dealer, or another seller.

  • Bike information

    Provide the model and serial number when available.

  • Purchase and contact details

    Enter the retail purchase date and an email we can use for the review.

Not sure where the serial number is? See the serial-number guide.

Purchase channel matters

Warranty coverage by where you bought your bike

Coverage is not the same for every seller. Find your purchase channel below before you register.

Where purchased Warranty provider Coverage
FavoriteBikes.com
New e-bikes		 FavoriteBikes 2-year limited warranty
Eligible new bikes purchased on FavoriteBikes.com can qualify for an additional 6 months after all registration requirements are met and approved. Maximum eligible term: 2 years and 6 months.
Costco FavoriteBikes 2-year limited warranty
Lowe's FavoriteBikes 1-year limited warranty
AAFES / Shop My Exchange FavoriteBikes 1-year limited warranty
FavoriteBikes official refurbished FavoriteBikes 1-year limited warranty
Authorized or local dealer Original selling dealer Dealer sale terms apply. Contact the original selling dealer first for warranty service. FavoriteBikes provides technical troubleshooting and parts identification.
Dealer-sold refurbished Original selling dealer The original dealer's refurbished-bike sale terms apply. FavoriteBikes provides technical troubleshooting and parts identification.
Second-hand / private resale No transferable warranty The limited warranty does not transfer to a subsequent owner. FavoriteBikes technical support remains available.

When coverage starts: For an original purchase, the warranty period is measured from the delivery date—not the registration approval date. Coverage is non-transferable.

Bought from a dealer?

Your original dealer manages the warranty relationship

If you purchased from an authorized or local dealer, contact that original selling dealer first for warranty replacements, labor, refunds, repairs, and post-purchase service. Their sale terms determine the coverage they provide.

FavoriteBikes can still assist with technical troubleshooting and parts identification. For a dealer-sold refurbished bike, any warranty coverage is the coverage offered by that dealer at the time of sale.

About the limited warranty

Your purchase channel sets the maximum term

Individual components may have shorter coverage limits, and the purchase-channel term in the table above is always the overall ceiling. Normal wear, misuse, improper assembly, unauthorized modifications, and other exclusions may not be covered.

For complete component limits, exclusions, shipping-damage rules, claim requirements, and legal terms, read the full Warranty Policy.

Read the full warranty policy

Common questions

Bike registration FAQs

For complete legal terms and claim details, use the full Warranty page.

View the full warranty policy
Does submitting the form activate my warranty registration?

No. Submission starts the review. Your warranty registration becomes active only after a team member verifies your information and approves the valid dated receipt.

Why is a purchase receipt required?

The receipt verifies the seller and purchase date so the team can apply the correct channel-specific coverage. Without a valid dated receipt, the registration cannot be approved.

When does my warranty period start?

For an original purchase, the warranty period begins on the delivery date. The manual review verifies the registration; it does not move the original coverage start date.

Who handles coverage for a dealer purchase?

The original selling dealer handles warranty service and post-purchase support under that dealer's sale terms. FavoriteBikes can help with technical troubleshooting and parts identification.

Can a second owner use the original warranty?

No. The limited warranty is non-transferable. Second-hand owners can still contact FavoriteBikes for technical troubleshooting support.

What does the limited warranty cover?

Eligible defects are subject to component-specific limits and the maximum term for your purchase channel. Wear items, misuse, improper assembly, unauthorized modifications, and other exclusions may not be covered. See the full Warranty Policy for complete terms.

Ready when you are

Have your receipt? Start your registration.

Use the official Zendesk form to submit your bike and purchase details.

Register my bike Read the full warranty policy

This page summarizes the current registration and purchase-channel rules for convenience. The full FavoriteBikes Warranty Policy contains the complete terms and controls if there is any difference.