Customer support
Contact FavoriteBikes Support
We're here to help with your electric bike — orders and delivery, warranty and claims, assembly and manuals, firmware, registration, and finding a dealer for a test ride. Choose what you need below to go straight to the right place, or send us a message using the contact form on this page.
Support & help center
What do you need help with?
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Order, delivery or account
Check order status, view past orders, or update your details in your account and order history. For order questions you can also browse the Help Center.
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Warranty or a claim
See what your bike's warranty covers and how to start a claim. New owners can also complete bike registration to keep records on file.
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Assembly, how-to or manuals
Find setup guides and step-by-step videos in manuals & assembly videos. For display, controller or software questions, check firmware updates.
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Test ride or buy in person
Use the dealer locator to find an authorized FavoriteBikes retailer near you and book a test ride.
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Something else — talk to us
Send us a message using the contact form on this page, or browse articles and open a request in the Help Center. We'll point you to the right team.
Send us a message
Use the contact form on this page to reach our support team — tell us your bike model and order number if you have them, and we'll route your message to the right place. Prefer to browse first or open a tracked request? Use the Help Center.
For businesses
Interested in carrying FavoriteBikes in your shop? Learn about our partner program on become a dealer. This is a business enquiry, separate from customer support above.