Yes, absolutely. If your bike arrives with any damage, please contact our support team right away (support@favoritebikes.com) and provide photos of the box and any affected parts. We’ll quickly arrange for replacement parts or repairs as needed, at no extra cost to you. Your satisfaction and peace of mind are important to us, and we’re here to help you get riding as soon as possible.

The bike comes mostly assembled. You’ll need to attach the front wheel, pedals, and a few minor parts. Step-by-step instructions and video guides are included, and our support team is always ready to help.

With the Favorite Hybrid CSC, you can typically expect up to 60 miles (10 km) of range on a single charge, depending on factors like rider weight, terrain, and riding mode.

A full charge usually takes about 5–6 hours from empty.

We recommend using a 2A charger for your Favorite Hybrid CSC e-bike because it helps maximize the life and health of the high-quality LG battery cells inside your bike. You can use a charger up to 3A if you need to charge faster, but charging above 3A is not safe. Higher charging rates (above 3A) can cause the battery to heat up too much, which may damage the cells, reduce battery life, and even pose a safety risk. Some other brands use higher-amp chargers, but we do not recommend this—it’s simply not worth risking your battery or your safety.

We offer a 2-year warranty on the bike, battery, and major electrical components for your peace of mind. Plus, you get 8 years of guaranteed parts availability.

The Hybrid CSC is designed to fit most riders between 5’3” and 6’4” (160–193 cm). Maximum weight is 300 lbs (136 kg).

Yes, the battery is removable for easy charging—either on or off the bike. Simply unlock the battery, slide it out, and use the included charger with any standard outlet.

The Favorite Hybrid CSC e-bike delivers up to 60 Nm of torque. This provides strong acceleration and great hill-climbing ability, making it easy to ride in the city or on tougher terrain. The torque sensor also ensures your pedaling feels natural and responsive.

No worries—if the handlebar or riding position isn’t comfortable, FavoriteBikes is here to help. We offer different handlebar options and can provide extra spacers to help adjust the height and angle for a better fit. Just reach out to our support team, let us know your concerns, and we’ll work with you to make sure your bike fits you comfortably. Your comfort and satisfaction are very important to us!

You can purchase the Favorite Hybrid CSC e-bike directly from our official website: Favoritebikes.Additionally, the bike is available online through Costco Canada:

When you purchase the Favorite Hybrid CSC e-bike, you’ll receive everything you need to get started:

• The complete Hybrid CSC e-bike (with battery and charger)
• A premium pannier bag
• 1600-lumen headlight
• Rear light with brake function
• Aluminum fenders (front and rear)
• Modern rear rack
• All necessary tools for basic assembly
• User manual and quick-start guide

We include these premium accessories and essentials so you can enjoy your ride right out of the box!

The Favorite Hybrid CSC e-bike has an IPX4 water resistance rating, meaning it can handle splashes from any direction. It's safe to ride in light rain, but we recommend avoiding heavy downpours or submerging the bike in water to maintain optimal performance.

Yes, the bike offers configurable assist levels ranging from 1–3, 1–5, or 1–9, allowing you to customize the level of assistance to match your riding preferences and terrain.

Our dedicated support team is here to help! You can reach us by email atsupport@favoritebikes.comor by text message at +1 (256) 291-1260 (Monday–Friday, 10am–6pm PST).Additionally, our activeFacebook Communityis a great place to connect with other riders, ask questions, and get tips.

Yes! eBikes are a smart investment for daily commuting, recreational riding, and eco-friendly travel. They reduce transportation costs, require minimal maintenance, and make riding easier and more enjoyable—especially on hills or longer routes.

Charging an eBike typically costs between $0.05 to $0.15 per full charge, depending on your local electricity rates. With a range of up to 60 miles per charge, it’s one of the most economical transportation options available.